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Support refund polling loop
Poll a customer-support chat until an agent joins, then respond quickly with the goal and evidence.
Use this for support queues where the expensive part is waiting and responding promptly.
- Keep the support chat open.
- Poll at a low cadence while waiting for an agent.
- Once an agent joins, increase cadence.
- Present the concise goal, account/order context, and relevant evidence.
- Respond to questions without inventing facts.
- Capture the final outcome.
Stop when the refund is complete, the case is escalated, or the agent asks for information only the user can provide.